Security is at the heart of what we do

Helping our clients improve their security and compliance posture starts with our own

Governance

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Linchpin’s Security team establishes policies and controls, monitors compliance with those controls, and proves our security and compliance to third-party auditors.

Data Protection

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Data at Rest

All data, including customer information, is encrypted when stored, enhancing security and ensuring the confidentiality and integrity of the information. This measure reflects our commitment to maintaining high standards of data security and instilling trust in our clients.

Enterprise Security

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Endpoint protection

All corporate devices are centrally managed and are equipped with mobile device management software and anti-malware protection. Endpoint security alerts are monitored with 24/7/365 coverage. We use MDM software to enforce secure configuration of endpoints, such as disk encryption, screen lock configuration, and software updates.

Secure remote access

Linchpin secures remote access to resources and client devices using LogMeIn Central.

Identity and Access Management

Linchpin employees are granted access to applications based on their role and automatically de-provisioned upon the termination of their employment. Further access must be approved according to the policies set for each application.

SMS Communication Policy

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Our company may use SMS (Short Message Service) texting as a method of communication between employees and our clients or vendors. By engaging with us via SMS, you acknowledge and agree to the following terms regarding the use of text messaging:

1. Purpose of SMS Communication

SMS messages may be used for business-related communications, including but not limited to:

  • Client support and service updates
  • Vendor coordination and business operations
  • Appointment scheduling and confirmations
  • Other necessary business communications

2. Consent & Opt-Out

  • Consent for SMS communication is obtained through an initial phone call or when you initiate a text message to us.
  • By providing your phone number and communicating via SMS, you consent to receiving business-related text messages from our employees.
  • You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon opting out, you will no longer receive SMS messages unless you provide new consent.

3. Data Privacy & Security

  • We do not share or sell SMS data with third parties.
  • Message content may be stored in accordance with company retention policies and applicable legal requirements.
  • SMS messages should not be used to transmit sensitive personal, financial, or confidential information.

4. Message Frequency & Charges

  • Message frequency will vary based on business needs.
  • Standard messaging rates may apply, depending on your mobile carrier’s plan.

If you have any questions regarding our SMS communication policy, please contact us at (800) 780-5583 extension 5.

Looking to report a security concern?

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If you believe you’ve found a security vulnerability in Linchpin’s service, please notify us; we will work to resolve the issue promptly.

Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@linchpin-it.com. We will acknowledge your email within two (2) business days.

Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within ten business days of disclosure.

Make a good-faith effort to avoid violating privacy, destroying data, or interrupting or degrading Linchpin services.

Exclusions

Linchpin is providing this service to help ensure a safe and secure environment for all of our clients. As such, any users believed to be engaging in the below activities will have their services immediately deactivated.

While researching, we’d like you to refrain from:

  • Denial-of-Service (DoS)
  • Spamming
  • Social engineering or phishing of Linchpin employees or contractors
  • Any attacks against Linchpin’s physical property

We do not accept reports for vulnerabilities solely affecting our marketing website (www.linchpin-it.com), which contains no sensitive data.

Thank you for helping to keep Linchpin and our clients safe!

Let’s Chat

Linchpin is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at security@linchpin-it.com.

Let’s Chat

Or, call us at

(800) 780-5583